Refund and Returns Policy
Effective Date: January 1, 2026
At Rub Coastal Grill LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following policy regarding returns, refunds, and exchanges.
Return Eligibility
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
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The item must be unused and unopened.
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The item must be in its original packaging.
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Proof of purchase or order confirmation must be provided.
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The return request must be submitted within 30 days of delivery.
Non-Returnable Items
For food safety and health protection reasons, certain products cannot be returned, including:
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Opened food products
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Perishable food items
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Products showing signs of use or consumption
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Customized or special-order products
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Gift cards
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Downloadable digital products
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
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Order number
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Description of the issue
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Photos of the product and packaging (if applicable)
We will review the issue and provide an appropriate resolution, which may include a replacement, store credit, or refund.
Refunds
Once your return request has been received and approved, refunds will be issued to the original payment method used during checkout.
Approved refunds are typically processed within 5–10 business days, depending on your financial institution.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your credit card provider.
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Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us at:
Exchanges
We only replace products if they are damaged, defective, or shipped incorrectly.
For exchange requests, please contact:
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of our error, damaged merchandise, or an incorrect shipment.
We recommend using a trackable shipping service when returning items.
Return Address
Please send approved returns to:
Rub Coastal Grill LLC
1480 Eastlake Pkwy Suite 901
Chula Vista, CA 91915
United States
Sale Items
Discounted or promotional items may not be eligible for refund unless required by applicable law.
Billing Terms
All purchases made through RubCoastalGrill.com are one-time purchases.
We do not offer recurring subscriptions, automatic renewals, or membership billing programs.
Customers will only be charged for the products selected during checkout.
Contact Us
If you have questions regarding returns or refunds, please contact:
Rub Coastal Grill LLC
1480 Eastlake Pkwy Suite 901
Chula Vista, CA 91915
United States
Email: assist@rubcoastalgrill.com
Website: www.rubcoastalgrill.com